Surf Rider - Help Center logo
Surf Rider - Help Center logo

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Shipping

Frequently Asked Questions

Where is my order?

You can track the status of your order by doing one of the following: 1.) Logging into your Surf Rider account and clicking the tracking number for your order. 2.) Referring to the tracking information that was sent in the shipment notification e-mai

What is your shipping policy?

• We provide FREE shipping to customers within the United States, and to all US territories and military APO/FPO addresses. • After your order has been placed, we need 1-4 days to process your order. Most orders are processed and shipped the same day

What Shipping Options does Surf Rider offer?

Shipping OptionShipping TimesShipping CostsExpress Shipping2 to 3 Business Days$0.00

Do you ship to PO Boxes?

Yes.

Can I have my order shipped to an address other than the billing address?

Yes, in most cases. When an order is shipping to a different address than the billing address, we require that all the credit card information be verified with the issuing bank. This policy protects all parties from unauthorized card use. Contact you

Do you ship to APO and FPO addresses?

Yes, we do ship to APO and FPO addresses. We can ship United States Postal Service Priority Mail. This is the only shipping method available to United States Military APO/FPO addresses. Shipments to these addresses are subject to a longer ship time.

My order contains items that are in stock and items that are backordered. When will my order ship?

The items in your order that are in-stock will ship right away. We will then ship any back-ordered items as we receive them. Please note that this does not increase your shipping charge. If you would prefer to have the entire order held until the bac

Do you ship internationally?

We're sorry, but we do not ship consumer orders to international destinations at this time. We plan to offer this service in the future. For the latest status on international shipments, please contact our customer service department via the help des

When will my order ship?

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, st